ONÉSIMUS SHIPPING POLICY 

General Information 

We ship from our warehouse in Philippines. Orders are processed within 1–3 business days, excluding weekends and holidays. You will be notified by email if any delays arise during processing. 

Shipping Destinations 

We currently ship to Canada, USA, and selected international regions. If your country is not listed at checkout, please email us at support@onesimusbarongs.com for assistance. 

Shipping Costs 

Shipping costs are calculated at checkout based on location, shipping method, and total weight. Promotional offers such as free shipping may apply during special campaigns and are subject to terms. 

Duties, Taxes & Customs Fees 

International shipments may be subject to duties, taxes, or customs fees. These are determined by your country’s import policies and are the responsibility of the buyer. Onésimus is not liable for delays or additional charges caused by customs clearance processes. 

Tracking and Confirmation 

Once shipped, you’ll receive a confirmation email with tracking details. It may take up to 24 hours for tracking to activate. If you haven’t received tracking after 3 business days, please contact support@onesimusbarongs.com

Delivery Issues 

If your package is lost, delayed, or arrives damaged, contact our support team immediately. We must receive claims for missing or damaged shipments within 7 days of the expected delivery date. We will work directly with the courier to investigate and resolve the issue. 

Failed Deliveries and Reattempts 

If a package is undeliverable due to an incorrect address or failure to receive it, it may be returned to us. Re-delivery may incur additional fees. If the customer declines re-delivery, a refund will be issued minus original shipping costs and potential return shipping fees. 

Holiday & Peak Season Considerations 

Please allow extra time for processing and delivery during holidays and sale periods. Carrier delays during peak seasons are out of our control, so ordering early is recommended. 

Signature on Delivery 

Some orders may require a signature upon delivery to ensure secure receipt, especially for high value or limited-edition pieces. You will be notified at checkout if this applies to your order. 

Unclaimed Parcels 

If your parcel is unclaimed and returned to us, a re-delivery fee may apply. Alternatively, a refund may be provided less the original shipping fee and return-to-sender charges. 

Refusal of Shipment 

If you choose to refuse delivery of a shipment for any reason other than a damaged or incorrect item, we reserve the right to deduct return shipping and restocking fees from your refund. 

Customer Responsibility 

Please ensure your shipping information is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses. 

Questions or Concerns 

For any concerns regarding your shipment, email us at support@onesimusbarongs.com with your order number and inquiry. 

Effective May 15, 2026