ONESIMUS ORDER CANCELLATION POLICY

Version Date: December 12, 2025

1. Cancellation Window – Customers may cancel their order for a full refund within 24 hours of placing the order. This applies to all purchases made directly through the Onesimus online platform.
2. Shipment Timeline - Orders will not be fulfilled or shipped within the first 24-hour period after purchase. This ensures that customers have the opportunity to cancel without incurring shipping or processing charges.
3. Post-24-Hour Cancellations - Once the 24-hour window has passed, orders are automatically processed for shipment and can no longer be cancelled or refunded, except in cases that meet the criteria outlined in our Return Policy.
4. Return Eligibility - Customers who receive their order and wish to return it after the cancellation period must follow the terms of our official Return and Refund Policy, including product condition and time-frame compliance.
5. How to Cancel - To cancel your order within the 24-hour window, please contact our customer support team as soon as possible at: support@onesimus.com ; Please include your order number and full name used at checkout.
6. Exceptions - Orders placed using promotional or limited-edition codes may be subject to different cancellation rules, which will be disclosed at the time of purchase.