ONÉSIMUS RETURN POLICY 

Overview 

We want you to feel confident in every Onésimus purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to support your experience. Please read below to understand the process, timelines, and conditions for returns. 

Eligibility for Returns 

Returns are accepted for eligible items purchased online at full price within 30 days of the delivery date. Items must be in their original, unused condition with tags and packaging intact. Proof of purchase is required. 

How to Initiate a Return 

To request a return, please email: support@onesimusbarongs.com with your order number, item details, and reason for return. Our team will respond with instructions and a return address. We recommend using a trackable shipping method. 

Return Shipping Costs 

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. In such cases, Onésimus will cover the cost of return shipping and replacement. 

Refunds 

Refunds are issued once the returned product is received and inspected. Funds will be returned to the original method of payment. Processing time may vary based on your financial institution, typically 5–10 business days. 

Non-Returnable Items 

• Items marked as final sale 
• Worn, damaged, or washed items not due to manufacturing defect 

Exchanges 

We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order. 

Unboxing Policy

Please take an uncut, continuous video while opening your parcel, starting from a 360-degree view of the unopened box, as this will serve as your valid proof in case of missing or damaged items." 

Defective or Incorrect Items 

If you receive a damaged or incorrect product, please contact support@onesimusbarongs.com within 7 days of delivery with clear photos, videos and order details. We will assess the issue and offer a replacement or refund where applicable. 

Return Window for International Orders 

International returns (outside Canada) must be initiated within 30 days of delivery. Return costs and any applicable customs fees are the customer’s responsibility unless otherwise stated. 

Policy Exceptions & Updates 

We reserve the right to decline a return that does not meet these conditions. This policy is subject to change without prior notice. Please review this page regularly for the most up-to-date terms. 

Customer Support 

If you have any questions, please contact us at: support@onesimusbarongs.com

Effective May 15, 2026