ONÉSIMUS Quick Guide in Contacting Onésimus Support

Dear Valued Customers, to help us process your requests faster and get your items from the Philippines to your doorstep as quickly as possible, please use the following subject lines when emailing support@onesimusbarongs.com. By using the specific subject lines listed below, your message will be automatically routed to the correct department, allowing our team to track and resolve your request with greater efficiency. 

Concern: Privacy

Subject: PRIVACY  - [Your Topic]

Data protection, personal information queries, and privacy policy clarifications.

Concern: Legal 

Subject: LEGAL  - [Your Topic]

Terms of service, intellectual property, compliance, and contractual inquiries.

Concern: Order & Shipping

Subject: Order # [Order Number] - Shipping Inquiry (USA/CA)

Allows the support team to immediately identify international shipments and prioritize transit time queries for North American logistics. 

Concern: Returns & Exchanges

Subject: RETURN/EXCHANGE - Order # [Order Number]

Triggers the specific workflow for international returns, ensuring customs documentation is handled correctly for items coming back to the Philippines. 

Concern: Product & Sizing

Subject: PRODUCT ASSISTANCE - [Item Name/Style]

Directs the query to product specialists who can provide detailed measurements or fabric information, reducing the likelihood of fit-related returns. 

Concern: Address Corrections

Subject: URGENT: Address Update - Order # [Order Number]

Signals a time-sensitive request to modify shipping details before the package is handed over to international couriers. 

Concern: Damaged/Missing Items

Subject: QUALITY CLAIM - Order # [Order Number]

Flags potential issues with manufacturing or transit damage, requiring immediate inspection of production logs or courier claims. 

Concern: General and Partnership

Subject: GENERAL INQUIRY - [Your Topic]

Used for non-order specific questions or business opportunities, keeping the main order queue clean. 

Concern: Logistic

Subject: LOGISTIC - Order # [Order Number]

Strategic supply chain discussions, third-party carrier partnerships, or high-level operational inquiries.